Reassign Work Orders

Technicians have the option to request that a work order be reassigned. When that happens, the work order will be added to the reassignment log and the light on the screen will flash.

Reassign [Button] –

⋅ The light blinks red if there is a Dispatch Center work order that needs to be reassigned. Click on the button and the dialog opens.

⋅ The light is black if no work orders require reassignment.

⋅ The light blinks yellow if an EasyNet Work Order needs to be reassigned.

⋅ The light alternates between blinking red and yellow if Dispatch Center and EasyNet Work orders need to be reassigned.

Reassignment Log

1. Source – Select the view.

⋅ “All” displays all work orders routed through Dispatch Center.

⋅ Reassignment displays only work orders that have been requested to be reassigned by technicians or EasyNet Request work orders that require reassignment.

2. Refresh – Click on the button and the table displays the requested source.

3. Table – Highlight a work order and the corresponding information displays below.

⋅ Most fields are view only with the exception of Service Department and Employee to enable the dispatcher to reassign the work order.

4. Service Department – Accept the default or select from the list.

⋅ If you Tab off the Service Department field, the Employee Selection dialog displays. If you click on the Employee magnifying glass, the Employee drop down list displays.

5. Employee – Select from the list.

6. Click on Save when entries are completed.

⋅ AIMS provides a message in the Information box that the work order has been reassigned.

⋅ The button will become inactive when reassignment is completed.

Page [Button] – Click on the button to page the technician.

⋅ Text Box: The button becomes inactive after the work order is paged.

7. When reassignment(s) are completed, click on OK to return to the previous screen.